Raptor Technologies (Raptor), the leading provider of school safety software, and RapidSOS, the pioneer in intelligent safety communications, are proud to announce their latest technology integration enhancing communication and notification methods between schools and 911 agencies when faced with active assailant emergencies. 

Building upon the long-standing partnership between Raptor and RapidSOS, the enhanced Active Assailant workflow incorporates existing functionalities, such as transmitting vital contextual information directly to local Emergency Communications Centers (ECCs) through Raptor Alert. This innovation also brings key new features, including a supplementary call via a 911 line by a RapidSOS Safety Agent, alert clustering to bolster the ECC and first responders’ capacity in gauging the incident’s severity, and multi-agency routing to ensure simultaneous notifications across several ECCs, improving situational awareness and response efficiency.

Along with 911 routing and urgency features, a key advancement coming in 2024 is two-way communication within the Active Assailant workflow. This feature will notify staff that 911 is aware of the incident, and a live chat will be available through the Raptor Alert app between the 911 operator and authorized school personnel. This real-time communication will improve coordination between schools and first responders during critical moments.

“As leaders in school safety technology, we are committed to providing innovative solutions prioritizing the safety of students and staff,” said Chris Noell, Chief Product Officer, Raptor Technologies. “This latest integration with RapidSOS represents a significant advancement in first responder communication and response capabilities, empowering schools and 911 agencies to collaborate more effectively during active assailant emergencies.” 

“Our collaboration with Raptor Technologies marks a significant step forward in equipping schools with life-saving communication tools for active assailant events.,” said Karin Marquez, Chief Public Safety Brand Officer at RapidSOS. “By integrating our intelligent safety communication platform with Raptor’s school safety technology, we’re closing a critical gap, enabling schools and emergency responders to act swiftly and effectively to protect lives.”

Raptor Alert is the nation’s most widely used panic alert system for K-12 schools, known for its affordability, ease of integration with existing school infrastructure, and robust features that provide important context and communication during a crisis while minimizing false alarms. Through the Raptor Connect interface, schools can seamlessly integrate their digital security systems into a single emergency response platform, reducing delays and improving response times. 

School Districts and Law Enforcement attending the 2024 SchoolSAFE Conference in Ft. Worth, TX on November 5-6th can learn more during the RapidSOS Session “Closing the School Safety Gap: How Raptor and RapidSOS are Transforming Emergency Response” or by stopping by the RapidSOS booth.