Telstra and Optus have announced an extension of their 3G network closure from the end of August to October 28, providing Australian customers and businesses additional time to prepare for the transition. This decision follows recommendations from the Senate Rural and Regional Affairs and Transport References Committee, which advised delaying the shutdown until the 4G network can demonstrate equivalent or superior coverage compared to the existing 3G network. The committee also emphasized the need for government and industry to assist owners of affected devices.

Initially announced in 2019, the closure of the 3G network is intended to repurpose spectrum for the 4G and 5G networks, enabling faster, more secure, and more reliable mobile services across Australia. The shutdown will affect all 3G-only devices and some 4G-capable devices, particularly those lacking VoLTE or 700 MHz (Band 28) capabilities, as well as devices hardwired to use 3G for emergency Triple Zero calls.

Telstra and Optus, having utilized extensive communication channels over the past five years, will now launch a national public media campaign to ensure users dependent on the 3G network are informed of necessary actions to maintain connectivity. This campaign aims to reach over 90% of Australians, highlighting the implications for both traditional handsets and various devices reliant on the 3G network, including personal medical alarms, emergency lift phones, fire alarms, medical monitors, IoT sensors, and EFTPOS machines.

Both telecommunications companies are committed to ensuring that areas currently served by 3G will not experience a loss of coverage due to the transition. Telstra has pledged to conduct independent testing in affected regions to confirm this commitment.

Michelle Rowland, Minister for Communications, praised the postponement as “a sensible move by both major telcos” and urged Australians to utilize the extra time to verify whether their devices might be impacted.

“The government remains concerned about certain 4G phones configured by manufacturers to default to 3G for Triple Zero calls, as well as personal medical alarms that depend on the 3G network,” Rowland stated.

The Mobile Industry Working Group, established by the Australian Government earlier this year, continues to address public safety concerns while enhancing efforts to identify and contact customers with affected devices. To ensure a smooth transition, Australians are encouraged to verify their device compatibility with 4G or 5G networks by texting ‘3’ to ‘3498’ from their device, visiting www.3gclosure.com.au, or reaching out to their device manufacturer or supplier.