The Nashville Department of Emergency Communications (DEC) today announced plans to implement a new cloud-based computer-aided dispatch (CAD) back-up system, adding a new layer of resiliency to the city's 911 emergency response system.

The continuity service from Motorola Solutions will enable Nashville DEC personnel to access and enter information through a cloud-based web portal to coordinate with field responders during IT disruptions or outages. DEC already uses Motorola Solutions’ PremierOne CAD software as the primary system to access, capture and share information for over one million incidents yearly.

When emergency communications need to switch over to the new cloud-based service for planned or unplanned situations, dispatchers can continue to operate within systems without delay. Previously, when working off the existing back-up system, personnel were tasked with manually entering every incident that occurred during planned or unplanned outages.

"911 is a vital, life-saving service that must always be up and running. Dispatchers and field responders rely on constant communication," said John Reynolds, CAD system administrator for the DEC. "This enhancement ensures our personnel can continue serving Nashvillians and visitors in their critical role as the city's first first responders.”

Nashville DEC recently completed a rigorous test of the new back-up system and successfully switched CAD operations from its primary system to the new cloud back-up system, and back again. Operations continued uninterrupted in a seamless process.